What Q is and what it does:

  • What is Q?
  • What’s in it for 12-18 year olds?
  • What’s in it for parents?
  • What’s in it for schools?
  • How does Q work?
  • What is psychology and why does it matter?
  • So how does this translate into Q being a life coach?
  • Has this been done before?
  • How can Q do this?
  • How is Q tailored to 12-18 year olds?
  • What does Q not do?
  • What alternatives are there to Q?
  • Who is Quintillion and what are your motivations?

Q’s scientific validity:

  • What is Q measuring?
  • How do I know Q’s science is valid and reliable?

Who Q is for:

  • Is Q for the young person, their parents and their school?
  • Why is Q only for the use of the young person?
  • Who is Q suitable for?
  • Is Q suitable for a young person with, or who is showing signs of, mental health problems?
  • Is Q suitable for a young person with learning disabilities or learning difficulties?
  • Does use of Q vary according to age?
  • Who else has access to Q?
  • Is it OK to share your Q with others?

How to download Q:

  • Is Q available on the App Store or Google Play?
  • What’s the deal?
  • What technology do I need to access Q?

How Q works in practice:

  • What happens once the young person has logged in and registered?
  • Will a typical teenager really finish a 25-30 minute questionnaire?
  • What if the young person fakes their responses to the questions?
  • Can someone else help the young person complete the questionnaire?
  • How might a young person use Q in practice?
  • If who they are is fixed and does not change, why would I continue my subscription after the initial 12 months?
  • What’s in Q to keep the young person interested and engaged?

Safety & data privacy:

  • Could Q criticise or seek to demotivate a young person?
  • Could Q tell a young person something inappropriate?
  • Does Q encourage the young person to seek help or speak to someone if they are struggling with something?
  • Would Q alert someone if a young person using Q appeared to be in difficulty?
  • What do you do with the young person’s data?
  • Does anyone advertise to the young person in Q?

Security:

  • How secure is Q?

What if there’s a problem:

  • What if Q doesn’t work or the young person has forgotten their password?
  • What if I or the young person has a complaint?
What Q is and what it does:

What is Q?  Q is a precision, safe, secure, scientifically validated, personal, private and fully automated life coach in the pocket of 12-18 year olds.
What’s in it for 12-18 year olds?Q helps young people to realise their potential, improve their wellbeing and feel more in control during a crucial period in their lives of immense change.
What’s in it for parents?Parents can’t put the teenage genie back in the bottle.  But they can equip their kids with the tools to help them not just better manage that genie but thrive during what can be challenging years for everyone.  Q enables their kids to use their phones for a positive purpose and give themselves a lifelong advantage.
What’s in it for schools?Q enables schools to promote pupil wellbeing and personal performance without lifting a finger.  Q enables schools to innovate in the eyes of parents and regulators but with safety, security, convenience and value.
How does Q work?Q combines psychological analysis tools and coaching techniques in an intuitive, interactive app which is personal to the young person and the unique challenges they face.
What is psychology and why does it matter?Psychology is the science of the mind and behaviour.  How someone behaves is fundamental to their success in life and their wellbeing.  Behaviour is driven by a complex interaction between who someone is and what life throws at them.  Psychology helps them understand this and diagnose what they need to do differently to improve their wellbeing and performance when life gets tricky.
So how does this translate into Q being a life coach?Knowing who you are and what you need to do is the crucial foundation, but doing it is something altogether different.  You often need support.  Q’s coaching techniques help the young person articulate and set the goals they want to achieve to improve their wellbeing and performance, and then support them to follow through.  It is this combination of the young person both knowing precisely what needs doing and also having the support to actually do it which makes Q so effective.  Every sporting champion has a coach behind them.
Has this been done before?The tools and techniques Q uses are not new – they are entirely mainstream and have been tried and tested for decades in top level business, professional sport and the military to improve wellbeing and performance.  What is new is that Q uses technology for the first time to automate them in an accessible and relevant way specifically for young people.
How can Q do this?Because after 25 minutes of scientific Q&A, Q understands exactly who the young person is – their unique behavioural preferences which were hard-wired into them in their early years and which do not change; what makes them react as they do to situations; the things they prefer to do and they feel natural and comfortable doing.  There is nothing good or bad about this, and no judgement.  It just shows the young person what makes them uniquely them.
It is this insight and clarity that enables the young person and Q to go on a journey of personal learning and discovery together.  Because once Q understands their hard-wiring it can not only predict what situations they will find easy and what situations they will find tricky, but Q can diagnose what they can do to make their life easier and then help them to follow through to make these changes every day.  And the natural end result of the young person playing to their strengths and managing their behaviour better will be improved performance and better wellbeing.  It’s not rocket science!
How is Q tailored to 12-18 year olds?Q is delivered in the form of an interactive app which young people will be familiar with, but it is so much more because it is personal and bespoke to each young person.  Every version of Q is unique because everyone is unique.  And Q addresses the six ‘hair-on-fire’ issues which young people often have difficulty resolving:

  • Who am I, what are my strengths and how can I build on those strengths?
  • How can I do well at school? – survive the classroom, manage my homework, control my revision and manage exams?
  • How can I build my confidence?
  • How can I manage stress?
  • How can I manage relationships?
  • How can I think about careers and my future direction?

What does Q not do?

  • Q does not provide therapy for mental health issues – Q is designed to help young people with their everyday challenges.
  • Q does not tell young people what to do – Q helps them explore and understand themselves and how they interact naturally with the world around them, helps them articulate their problems and articulate and pursue their goals: but they are their decisions and goals, not Q’s.

What alternatives are there to Q?There are dozens of generic self-help apps available which seek to address aspects of what Q deals with, such as confidence building, stress management and mood tracking, and a small number are focused on young people, but the vast majority are designed for adults.  And some people may find them of some use some of the time, but they are hit and miss.  Because, by nature, generic tools are anything but personal, and do not understand the user or their particular needs.  In order to be able to manage the right behaviours you first need to know how you prefer to behave and what it is you need to manage in tricky situations  – and if you can’t measure it, you can’t manage it!

As a personal, bespoke wellbeing and performance self-help technology tool specifically for young people, we are not aware that Q currently has any competitors – but if you think we are wrong, please let us know!

Could this come between a parent and their child?
Absolutely not.  It is simply enabling parents to equip their child with some tried and tested tools to support them to better manage their own wellbeing and performance as their independence grows.  This is what they don’t, and can’t, teach young people at school.  A self-aware child should be more open to, and benefit more from, parental guidance.

Who is Quintillion and what are your motivations?
Quintillion is run and majority owned by a team of British scientists and business people who came together in 2016 to use technology to repurpose, make relevant and distribute the benefits of psychological analytics, positive psychology and coaching to everyday people.  Our mission is to help level the playing field at the meeting point of technology and psychology.  You can learn more about Quintillion at About Us and more about the people behind Quintillion at Our Team.

Q’s scientific validity:

What is Q measuring?
Q uses psychometric profiling to measure specifically, and only, the young person’s unique behavioural ‘predispositions’ (or preferences), which were hard wired into them for life in their early years and do not change.  Q measures 18 predispositions, with 10 potential variations of each one – hence there are one billion billion potential combinations of human behavioural predispositions, or a Quintillion.  So everyone is unique – or one in a Quintillion.  It is OK to feel different and we celebrate that.  In fact, the science of success is to play to those differences whilst managing the behavioural blind spots which might otherwise hold you back.

Q measures, therefore, only who the young person is and not how they behave – this is a crucial distinction.  How they behave is actual and the effects can be seen and felt, for better or worse.  And that behaviour is a product of a complex reaction between who they are (their preferences or predispositions) and the stimuli of the situations they find themselves in.

Being able to measure these natural preferences, therefore, means Q knows how they prefer to approach situations and therefore how they will likely react to different activities and situations.

How do I know Q’s science is valid and reliable?
Psychometric assessments are standard and scientific methods used in many walks of life for measuring unobservable psychological phenomena – for example, ability testing at school for verbal and numerical reasoning.  Psychometrics are also used extensively for personality assessment by means of a self-report questionnaire, and they range from seemingly fun but worthless online quizzes at one end (which are simply poorly disguised methods of harvesting personal data) to serious, scientifically validated tools at the other.  These scientific tools have been used for decades in business, sport and the military for recruitment selection and personal and team development – well known examples include Myers-Briggs, 16 PF, Hogan, OPQ and the California Personality Inventory.

Q uses as its foundation another example of those scientific tools called the GPI, which was developed in the mid-1990’s by our co-founder, Dr Steve Glowinkowski, for use in his consulting business because of his dissatisfaction with the psychometrics commercially available at the time.  Dr Glowinkowski has spent the last 25 years developing, testing, norming and refining the GPI, and this has included assessment of, and 1:1 feedback with, around 25,000 senior business people and 2,000+ teenagers.

Using industry-standard validation and reliability measures, the GPI performs exceptionally well against its peer group demonstrating that it, and therefore Q, accurately measures what it purports to measure and that it does this reliably.  You can learn more about the science behind Q in The Science.

Who Q is for:

Is Q for the young person, their parents and their school?
Q is for the private and personal use only of the young person.

Why is Q only for the use of the young person?
Because it is this privacy that makes Q effective.  Young people would tend not to use Q if Q was also being used by their parents or school to measure or track them. They feel they get quite enough of this at school already.

Who is Q suitable for?
Q is designed for, and suitable for use by, 12-18 year olds with an English reading age of at least 10 years.

Is Q suitable for a young person with, or who is showing signs of, mental health problems?
Q is designed to help young people with their everyday challenges.  It is not a therapeutic tool and is not designed to help with, or address, mental health issues.  That does not mean Q is unsuitable per se for a young person with mental health problems, but each case should be considered on its own merits and therefore Q should only be used by a young person with, or who is showing signs of, mental health problems under the guidance of a qualified mental health professional.

Is Q suitable for a young person with learning disabilities or learning difficulties?
It depends on their level of comprehension and reading ability.  Any 12-18 year old with an English reading age of at least 10 years should be able to properly interact with and benefit from Q on their own.  And, with the assistance of a trusted adult with reading and comprehension as necessary, most 12-18 year olds with learning disabilities or learning difficulties should also be able to benefit from Q.  But each case should be considered on its own merits and therefore we would recommend that Q is only used by a young person with learning disabilities or learning difficulties under the guidance of a qualified professional adviser.

Does use of Q vary according to age?
Q’s most active and engaged users tend to be between 13 and 17 years’ old.  This reflects how much they are reaching out for support during that period of intense change in particular.

Who else has access to Q?
No one – only the young person has access to Q.

Is it OK to share your Q with others?
Q is intended to be personal and private, so there is no sharing functionality built into Q – it is not a social media tool.  But if a young person wants to show someone what is on their Q screen, that’s their personal choice.  They should certainly not be pressured into sharing their Q with others, but if they feel they want to share something they have learned with a trusted friend, a parent/guardian or a trusted adult, for example a teacher or school counsellor, that’s fine.  And our experience is that many young people will choose to share aspects of their Q with others in this way from time to time.

How to download Q:

Is Q available on the App Store or Google Play?
No.  Q is a personal, premium and sophisticated personal toolkit unlike any other app we know of.  Q is available only directly from us through our website.

What’s the deal?
Q is currently free. There ar no catches.

What technology do I need to access Q?
Q is a responsive web app which is accessed over a broadband internet connection – so no internet connection, no Q.  Q can be accessed using a mobile internet browser on a touch screen mobile device with a diagonal screen size of at least 4.7 inches.  Q is not designed for use on small screens such as wrist wearables.  You can find the list of mobile internet browsers currently supported at Technology Required.

How Q works in practice:

What happens once the young person has logged in and registered?
The young person will be invited to go through our psychometric questionnaire, which will typically take 25-30 minutes.  They can save their answers, stop and go back to it at any time.  And they can re-do a question if they wish.  And once they have finished, their answers will be uploaded to our system and within a minute or two their personal Q will download and away they go.  From then on all they will need to do to access Q is enter their username and password.  Once the questionnaire has been completed, the young person will never redo it because there is no need – what Q has measured does not change over time.

Will a typical teenager really finish a 25-30 minute questionnaire?
Our experience is that almost everyone not only finishes the questionnaire but does it in one go.  This is because once young people understand what Q is about and the benefits to them, they want to see their outputs from Q as soon as possible.  Young people fully appreciate that Q is not a game but deals instead with humankind’s fundamental questions – who am I, why am I here and what is my place in the world.  They are also well used to completing questionnaires at school.

What if the young person fakes their responses to the questions?
If they fake their responses then they are wasting their time and their/your money because Q’s outputs will be inherently flawed – the value of Q’s outputs are entirely dependent on the honesty of the young person’s inputs.  But our long experience is that very few users fake, or even try to fake, their responses for two reasons:  (1) Because there is no incentive whatever for them to do that because they would be kidding no one but themselves.  Q is the opposite of social media – it is private and personal to them and for their sole benefit, not to enable some other person to measure, judge and label them.  Their incentive is to be entirely honest and open.  (2)  The questions are entirely non-judgemental/non-perjorative and there is no right or wrong answer.  Also, the same underlying concept is often investigated on many multiple occasions throughout the questionnaire in quite different ways, and therefore the impact of anomalous answers (deliberate or otherwise) can be smoothed out.

Can someone else help the young person complete the questionnaire?
If the young person has issues with understanding questions, yes, but only in so far as is necessary to help their understanding of the questions – the answers to the questions must be their own.  No matter how well meaning, answering the questions for the young person would render Q worthless to them – only the young person knows the answers to the questions, and only genuine answers to the questions will produce for them the value in Q.

How might a young person use Q in practice?
Everyone is different, and everyone will use Q differently.  Our experience is that most young people will spend a reasonable amount of time on Q over the first few weeks as they gradually absorb the insight and understanding, whereas some will just glance at it for a period and then put it down.  Some will then engage with it regularly (perhaps several times a week) as part of a continual learning journey, whereas others might only pick it up now and then when they have a hair-on-fire problem they need help to resolve.  It depends how interested they are in themselves, the nature of the problems they face from time to time and how important they perceive those problems to be.  Q is not a crutch most young people rely on for support all the time and nor is it something most young people look at once and then discard, but sits somewhere in between depending on who they are and what life happens to be throwing at them from time to time.  The crux is that Q is there for support when they feel they need it.

If who they are is fixed and does not change, why would I continue my subscription after the initial 12 months?
Because even though who they are does not change, 12-18 year olds are in a state of continual transition in every other respect.  They are not only changing physically, emotionally and socially but life throws very different things at them as they move through various key life stages over that period.  Neither they nor their lives stand still, anything but.  Q is intended to be there for them when they need it along their journey.  But it’s your choice – after the initial 12 months you can cancel your subscription if you think Q is no longer delivering value, and you can always start again entirely afresh if you feel it is necessary.

What’s in Q to keep the young person interested and engaged?
Q contains numerous interactive coaching tools to keep active users engaged in reaching their particular goals, but the main reason young people will engage with Q from time to time is because they have a problem they want Q’s help to resolve.  As one of our users once said ‘It is a wise old owl who knows what is what.  It is quiet and just there for you’.  We will also regularly be adding new and exciting functionality into Q as the product develops, and every existing user will benefit from this.

Safety & data privacy:

Could Q criticise or seek to demotivate a young person?
No.  Q emphasises positives and builds potentials – it does not identify shortcomings.  Q is wholly positive in tone, sentiment and direction.

Could Q tell a young person something inappropriate?
No.  Although Q is entirely automated and operates without human intervention, it is not a conversational chatbot which throws out artificial intelligence-driven responses to any question it is asked.  All enquiries by a user are focused within boundaries which are tightly defined by us and, therefore, Q’s responses are fully and closely controlled by us.  And all the connections made and conclusions reached by Q always derive from an enormous database compiled by our human team of expert psychologists.

Does Q encourage the young person to seek help or speak to someone if they are struggling with something?
Yes.  And often when young people go through Q it can make them more inclined to share issues and address them because they understand themselves and the situation better.

Would Q alert someone if a young person using Q appeared to be in difficulty?
No, because Q is not a chatbot engaged in a conversation with the young person and so would have no means of knowing if the young person is in difficulty.  Q does, however, include flags to users to reach out for help to trusted adults if they are in difficulty and provides contact details for key agencies such as ChildLine.

What do you do with the young person’s data?
We keep the young person’s data entirely private and protected.  We and our suppliers only use it ourselves as far as we reasonably need to in order to provide Q to the young person, and we divulge it to no one else.

Does anyone advertise to the young person in Q?
No, Q is entirely free of advertising.

Security:

How secure is Q?
Q is supported, maintained and hosted in the Cloud in the UK by industry specialists to international standards regarding information security and personal data privacy.  All communication is encrypted.  Q’s security has been independently penetration tested by industry specialists.  User access to Q is governed by the young person’s chosen unique username and password.

What if there’s a problem:

What if Q doesn’t work or the young person has forgotten their password?
Changes of password can be handled by the young person messaging us from within Q.  Any other problems can be notified to Customer Services by either the subscriber or the young person by email using the details at Contact us.

What if I or the young person has a complaint?
You or they should contact Customer Services using the details at Contact us and we will do our best to resolve things.