Quintillion co-founder, Dr Steve Glowinkowski, is a leading British psychologist whose life’s work has been the study of what successful people do differently, first in academia and then working for and consulting to some of the world’s leading companies.
Over 40+ years of using and developing tried and tested psychological measurement and behavioural management tools and techniques, Dr Glowinkowski has proved that it is not who you are that matters, but how you behave and that how you behave is a personal choice – that with the right insights and steering, everyone can learn to change their behaviour to get the best out of themselves and promote their wellbeing and personal performance.
But the science also shows that those with good wellbeing and personal fulfilment have learned a crucial life skill – probably one of the most crucial: they have learned to become very good at managing their own behaviour.
The vast majority of people do the following:
Whereas the science shows that regardless of age, intellect, circumstance or upbringing, those with good wellbeing and personal fulfilment, do things differently:
Sounds easy? It can be … if you know how. And anyone can learn how.
So, why hasn’t everyone been taught how?
Psychology is the science of the mind, especially behaviour, and the world revolves around it – from what drives Donald Trump’s incessant tweeting on one end to everyday human interactions at the other.
But the primary focus of psychologists has been on behavioural problems. They have not made their science relevant, or accessible, to everyday lives.
Whereas, for decades, top level business, the military and professional sport have been quietly employing consultants like Dr Glowinkowski at significant expense to help them use positive psychology to improve wellbeing and drive personal and team performance.
This privileged elite has learned the crucial life skill of when and how to manage their own behaviour. They have harnessed and channelled the immense power of their own minds.
Quintillion’s mission is to level the playing field and bring these transformational benefits to everyday lives for the first time.
Quintillion has taken Dr Glowinkowski’s tried and tested tools and techniques, combined them with co-founder Emer O’Donnell’s coaching expertise and has used technology to repurpose, automate and democratise them for the 21st Century.
Quintillion has created an entirely automated artificial intelligence platform, distributed through the convenience of an app called Q, to help young people realise their potential and resolve their everyday wellbeing problems using the keyhole surgical precision of psychological science.
It is not about reactive counselling or applying after- the-event temporary relief such as mindfulness to ameliorate symptoms.
It is about using precision psychological measurement, analytics and diagnostics, followed up with coaching techniques, to proactively equip young people with the insights and tools to enable them to think for themselves, articulate and solve their day-to-day problems.
Q is procured for the young person by their parent or school, but it is private, personal and bespoke to the young person. It is their personal life coach and guide alongside them throughout their teenage journey.
Q does this by taking the young person on a familiar learning journey from unconscious incompetence to conscious competence but for an unfamiliar and transformational purpose – to enable them to be in control of and channel their own behaviours.
Q’s 3-stage process in detail:
1. Q psychologically measures who the young person really is
The young person registers and then spends 20-30 minutes in digital Q&A with Q in a chat-based format. This Q&A is engaging and very simple to use, but the key is the subtle, randomised, non-pejorative, multi-dimensional cross-questioning that makes it near impossible to fake overall responses.
The young person’s answers are uploaded to the Cloud in real time, scored and processed by our AI engine. This enables Q to build a valid and reliable psychometric measurement of their unique behavioural DNA.
This is not another simplistic, invalid, unreliable personality ‘quiz’ or ‘typing’.
It is a precision psychological diagnostic of specifically, and only, the young person’s unique behavioural ‘predispositions’ (or preferences), which were hard wired into them for life in their early years and do not change. What makes them react as they do to stimuli. The things they have a preference for and feel natural and comfortable doing.
Q identifies 18 predispositions, with 10 potential variations of each one – hence there are one billion billion potential combinations of human behavioural predispositions, or a Quintillion.
And so everyone is unique – or one in a Quintillion.
It is OK to feel different and we celebrate that. In fact, the science of success is to play to those differences whilst managing the behavioural blindspots which might otherwise hold you back.
Q measures, therefore, only who the young person is and not how they behave – this is a crucial distinction.
How they behave is actual and the effects can be seen and felt, for better or worse. And that behaviour is the product of a complex reaction between who they are (their preferences or predispositions) and the stimuli provided by the situation they find themselves in.
Being able to measure these natural preferences, therefore, means Q knows how a user prefers to approach situations, and therefore how they will likely react to different activities and situations.
2. In the light of the young person’s predispositions, Q predicts what situations will be tricky for the young person and diagnoses how to make those situations easier for them
Q then predictively matches these hard wired behavioural preferences to the full range of everyday situations which 12-18 year olds typically find themselves in and diagnoses how they can change their behaviour to better manage situations they will find particularly tricky. Remember, behaviour is a personal choice, you just need to know what to do and when.
Then within a few seconds of completing the Q&A, their unique, personal version of Q uploads to their smartphone and away they go.
For example, in the light of their unique behavioural preferences Q can show young people:
How they can learn best, and how to manage their learning to best play to their learning strengths.
How best they can manage the classroom environment, their homework, their revision and their exams.
How they fit with hundreds of potential careers.
What is likely to cause them stress and how best they can manage stress.
What is likely to drive their confidence and how best they can build their confidence.
How best they can build high quality relationships.
3. Q then coaches the young person to consistently better manage those tricky situations
Knowing what to do and how to do it is one thing, but doing it is something altogether different. This where Q’s interactive coaching tools come in.
A coach is not a therapist trying to fix what was broken in the past, nor a consultant providing answers, nor a mentor giving the benefit of their experience. Coaching happens when, through conversation, one person helps another to articulate and achieve their goals.
The key distinction is that the coach helps the person uncover their own answers to what they want, what might be holding them back and how to go about achieving it.
Q follows universal, well-trodden coaching principles and uses a variety of conversational tools to develop together with the young person a roadmap strategy to set goals to deal with the particular behavioural change challenge that has been articulated, obtain a commitment to follow through on that and then track progress.
Q IS VALID & RELIABLE
The foundation of Q is its ability to accurately, validly and reliably measure behavioural predispositions. But how can it measure something which is inside a person’s head and, therefore, unobservable?
It does this using a psychometric assessment and development methodology developed by Dr Glowinkowski called The Global Predisposition Indicator or ‘GPI’.
Psychometric assessments are standard and scientific methods used in many walks of life for measuring unobservable psychological phenomena. An obvious example in education would be ability testing children for verbal and numerical reasoning.
Psychometrics are also used extensively for personality assessment by means of an introspective (that is, subjective) self-report questionnaire. And they range from seemingly fun but worthless online quizzes on one end to serious, scientifically validated tools at the other.
The serious, scientifically validated tools have been used for decades in business, sport and the military in connection with recruitment and personal and team development – well known examples include Myers-Briggs, 16PF, Hogan, OPQ and the California Personality Inventory.
The GPI is an example of those serious, scientifically validated tools. It was developed by Dr Glowinkowski in the mid-1990’s for use in his consulting business because of his dissatisfaction with the psychometrics commercially available at the time.
He wanted an approach which was practical in the sense that it could differentiate predisposition from behaviour, and so could link and fit with his integrated framework of behavioural management tools. But he also needed an approach which was accurate in the sense that it actually measured predisposition rather than other concepts and it was consistently repeatable – these concepts are formally known in psychometric science as ‘validity’ and ‘reliability’, and are the two statistical benchmarks against which the accuracy of all personality assessments can be judged.
Based on his previous 15 years of research, Dr Glowinkowski has spent the last 25 years developing, testing, norming and refining the GPI. This has included assessment of around 25,000 senior business people and 2 hour qualitative feedback sessions with every one.
Using industry-standard validation and reliability measures, the GPI performs exceptionally well against its peer group demonstrating that it accurately measures what it purports to measure and that it does this reliably.
Full details of the science behind Q and the GPI can be found in The Science.
Q IS SAFE
Q is wholly positive in tone, sentiment and direction. It emphasises and builds potentials, it does not identify shortcomings.
There is no good or bad and no judgement, just insight and clarity. It is about celebrating, emphasising and channelling what is unique about everybody.
Q is entirely virtual and operates without human supervision or intervention, but all of the connections made and conclusions reached by Q derive from an enormous database compiled by Quintillion’s human team of expert psychologists. Q is not a ‘conversational chatbot’ which throws out AI-driven responses on an ‘ask me any question’ basis – all enquiries are focused within tightly defined boundaries and, therefore, Q’s responses are fully and closely controlled.
Q is designed for use by anyone aged 12-18 with an English reading age of at least 10 years.
Q is designed to help young people with their everyday challenges. It is not a therapeutic tool and is not designed to help with, or address, mental health issues. That does not mean Q is unsuitable per se for a young person with mental health problems, but each case should be considered on its own merits and therefore Q should only be used by a young person with, or who is showing signs of, mental health problems under the guidance of a qualified mental health professional.
Whether Q can be used by a young person with learning difficulties or learning disabilities depends on their level of comprehension and reading ability. Any 12-18 year old with an English reading age of at least 10 years should be able to properly interact with and benefit from Q on their own. And, with the assistance of a trusted adult with reading and comprehension as necessary, most 12-18 year olds with learning disabilities or learning difficulties should also be able to benefit from Q. But each case should be considered on its own merits and therefore we would recommend that Q is only used by a young person with learning disabilities or learning difficulties under the guidance of a qualified professional adviser.
Q is entirely personal and private to the young person. They register by themselves, choose their own password and off they go.
Q is optimised for use on a smartphone, but can also be accessed via the web on a tablet. It is assumed that most users will access Q on their own device, but it could equally be accessed by the young person privately using their Q password on someone else’s device (such as a parent’s smartphone or family tablet) and then safely logged off at the end of the session.
No one else has access, although our experience is that young people may well choose to share and discuss some aspects of Q with parents and teachers from time to time.
Q is hosted in the Cloud using Microsoft Azure, which is accredited to ISO 27018, the international standard protecting personal data privacy.
Q contains only the young person’s unique content. There is no advertising to the young person, whether within Q or otherwise.
Q IS SECURE
Q was conceived and built by design as a super-secure and super-private personal tool for young people.
Q operates as a web app which is accessed remotely by the young person over the internet from Quintillion’s custom- built proprietary software platform.
Quintillion’s platform has been constructed using Microsoft’s industry-standard .NET framework. It is:
– Supported and maintained in the UK by a third party provider which is accredited to ISO 27001, the international standard regarding information security.
– Hosted in the Cloud in the UK using Microsoft Azure, which is accredited to ISO 27001 regarding information security and ISO 27018 regarding personal data privacy. As a result, the Quintillion platform uses industry- standard security protocols and techniques at both application and platform level – in particular communication between a young person’s Q and the Quintillion platform is encrypted using HTTPS (Hypertext Transfer Protocol Secure), which is the encryption protocol used by almost 60% of the world’s most popular websites.
Access to the young person’s Q is governed by their chosen unique user name and password, responsibility for which rests with the user as is the case with all personal applications. Q’s security has been independently penetration tested by industry specialists.
Very minimal information is retained in the cache on the user’s device.
Q IS CONVENIENT
The young person registers online with Q using their own device, goes through usual sign up procedures (such as user name and password setting), and away they go with their own Q app operating on their own device via the Cloud.
Q operates standalone and entirely independently of the school or college – no supervision or instruction is required and there is no IT involvement.
It doesn’t get any easier.
Q also includes wellbeing surveying and tracking tools, enabling us to demonstrate to schools an annual impact assessment.